Privacy Policy

1. Who we are

Veluxe Nigeria ("Veluxe", "we", "us") operates an online marketplace that connects customers in Nigeria with independent cleaners and professional cleaning companies. This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to everyone who uses veluxe.ng, whether as a customer, a cleaning provider, or a visitor.

2. Information we collect

• Account details: your name, email address, phone number, password and the role you sign up under (customer or provider).
• Provider business details: business name, description, logo, service categories and prices, states, cities and areas served, and weekly availability.
• Booking details: the service requested, date and time, the service address you provide, and any additional notes or instructions.
• Sign-in information: if you sign in with Google, we receive your basic profile information (name, email and profile picture) from Google. We never receive your Google password.
• Technical information: basic device, browser and usage information needed to keep the platform secure and working properly.

3. How we use your information

• To create and manage your account and verify provider businesses.
• To show relevant cleaning providers and to create and manage bookings.
• To allow a customer and provider to coordinate a confirmed job, including calling or messaging each other.
• To send service-related notifications about your bookings and account.
• To protect the platform against fraud, abuse and misuse, and to comply with legal obligations.

4. Contact details are protected until a booking is accepted

Phone numbers, email addresses and service addresses are never shown on public provider pages and are not available to visitors or search engines. Contact details are only revealed to the two parties on a booking, and only after the provider has accepted or confirmed that booking. Customers see the provider's contact details, and providers see the customer's contact details and service address, strictly for the purpose of delivering that job.

5. Sharing your information

We do not sell your personal data. We share information only where necessary: with the other party on a confirmed booking as described above; with trusted service providers who host our platform, database and authentication systems on our behalf; and with law enforcement or regulators where we are legally required to do so.

6. How we protect your data

Access to data is controlled at the database level so that each person can only read and change the records that belong to them. Administrative access is limited to approved Veluxe staff accounts. Information is transmitted over encrypted connections, and provider documents and logos are stored in protected storage with time-limited access links.

7. How long we keep data

We keep account and booking records for as long as your account is active and for a reasonable period afterwards, so we can resolve disputes, meet tax and accounting requirements, and comply with Nigerian law. When data is no longer needed, it is deleted or anonymised.

8. Your rights

Under the Nigeria Data Protection Act, you have the right to access the personal data we hold about you, to correct inaccurate information, to request deletion of your account and data, to object to certain uses of your data, and to withdraw consent where processing is based on consent. You can update most details directly from your dashboard, or contact us using the details below.

9. Cookies and similar technologies

We use essential cookies and local browser storage to keep you signed in and to remember basic preferences. These are required for the platform to function. We do not use cookies to build advertising profiles.

10. Children

Veluxe Nigeria is not intended for anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Significant changes will be communicated to you by email or through the platform.

12. Contact us

For any privacy question or request, email info@veluxecleaningservice.com. We aim to respond to all requests within 30 days.