Terms of Service

1. Agreement to these terms

These terms govern your use of veluxe.ng and the Veluxe Nigeria marketplace. By creating an account, booking a service, or listing a cleaning business, you agree to be bound by these terms. If you do not agree, please do not use the platform.

2. What Veluxe Nigeria is

Veluxe Nigeria is a technology marketplace that connects customers with independent cleaners and registered cleaning companies. Veluxe does not itself perform cleaning work. Providers listed on the platform are independent businesses and are not employees, agents or partners of Veluxe. The contract for any cleaning job is between the customer and the provider.

3. Accounts

• You must be at least 18 years old to create an account.
• You must provide accurate information and keep it up to date, including a working phone number.
• You are responsible for activity carried out under your account and for keeping your login details secure.
• We may suspend or close accounts that breach these terms, provide false information, or pose a risk to other users.

4. Provider listings and review

Every provider must complete onboarding and is reviewed by our team before their profile goes live. Providers are responsible for the accuracy of their business details, services, prices, service areas and availability, and for holding any licences or permissions their work requires. Providers may not edit their own approval, verification or moderation status; only Veluxe administrators can change these.

5. Bookings

• A booking request is created when a customer completes the booking steps. It starts as pending until the provider accepts it.
• A provider may accept or decline a request. Acceptance creates a direct agreement between the customer and the provider for that job.
• Once a booking is accepted, the customer and provider can see each other's contact details in order to coordinate the job.
• Customers must provide safe, lawful access to the property at the agreed date and time. Providers must arrive on time and perform the work professionally.

6. Cancellations and no-shows

Either party may cancel a booking before the service begins, but should do so as early as possible and communicate directly with the other party. Repeated cancellations, no-shows or abusive behaviour may result in restricted access or removal from the platform.

7. Pricing and payment

Prices shown are set by each provider. Where Veluxe charges a service fee or commission, it will be stated clearly before you confirm. Payment terms for any job arranged outside the platform's payment tools are a matter between the customer and the provider, and Veluxe is not responsible for collecting or refunding those amounts.

8. Acceptable use and platform integrity

• Do not use the platform for anything unlawful, fraudulent, discriminatory, harassing or unsafe.
• Do not scrape, copy or harvest provider or customer information, and do not attempt to bypass the platform's security or access controls.
• Do not use contact details obtained through a booking for marketing, spam, or any purpose other than delivering that job.
• Do not post false, misleading or offensive content on profiles or listings.

9. Safety and conduct

Customers and providers should treat each other with respect. Providers should bring the equipment and materials agreed for the job. Customers should secure valuables and pets, and disclose anything that affects safety. Report any safety concern to us immediately.

10. Limitation of liability

Veluxe provides the marketplace on an "as is" basis and does not guarantee the quality, timing or outcome of any cleaning job. To the fullest extent permitted by Nigerian law, Veluxe is not liable for loss, damage, injury or theft arising from a job arranged through the platform, or for any indirect or consequential loss. Nothing in these terms excludes liability that cannot be excluded by law.

11. Intellectual property

The Veluxe name, logo, design and platform content are owned by Veluxe Nigeria and may not be used without written permission. Content you upload remains yours, but you grant Veluxe a licence to display it on the platform for the purpose of operating the marketplace.

12. Disputes

If a dispute arises over a job, the customer and provider should first attempt to resolve it directly. If that fails, contact info@veluxecleaningservice.com and we will review the booking records and assist where we reasonably can.

13. Changes and termination

We may update these terms from time to time; the "last updated" date will change and continued use means you accept the revised terms. You may close your account at any time. We may suspend or end access where these terms are breached.

14. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms can be sent to info@veluxecleaningservice.com.